Refund & Cancellation Policy

1. Overview

Purchases on SamayReels are digital and are delivered instantly to your account. Because digital content and coins can be used straight away, purchases are generally non-refundable once delivered or used, except in the situations listed below. This does not affect your rights under applicable consumer protection law.

2. When you are eligible for a refund

• Duplicate or excess charge: you were charged more than once, or for more than the price shown, for the same purchase.
• Payment taken but not delivered: money was debited but the coins, unlock or subscription did not appear in your account and we are unable to deliver them.
• Technical failure: a fault on our side stopped you from using what you bought, and we cannot fix it within a reasonable time.
• Unauthorised transaction: a payment you did not make, reported to us promptly (see section 6).

3. When refunds are not available

• Coins, credits or unlocks that have already been used, or episodes already watched.
• Change of mind, or dissatisfaction with a story, actor or content.
• Bonus or promotional coins, and discounted purchases made with a promo code, unless the law requires otherwise.
• Subscription periods already started or used.
• Accounts suspended or closed for breaking our Terms.

4. Cancelling a subscription

• If you subscribe, you can cancel at any time. Cancellation stops the next renewal, and you keep access until the end of the period you already paid for.
• We do not refund the remaining part of a period already paid, unless section 2 applies.
• If you subscribed through Google Play, cancel in Google Play: open Play Store, tap your profile, choose Payments & subscriptions then Subscriptions, select SamayReels and tap Cancel subscription.
• If you subscribed directly in the app or on our website, cancel from your account settings, or write to ceo.simka@gmail.com.
• Deleting the app does not cancel a subscription. Please cancel before deleting your account.

5. Purchases made through Google Play

If you paid through Google Play, refunds are handled under Google Play's refund policy and Google Pay support. You can request one at play.google.com/store/account/orderhistory. We will help where we can, but Google controls those payments.

6. How to request a refund

Within 7 days of the transaction, email ceo.simka@gmail.com or call +91 91810 75600 with:

• your registered mobile number or email;
• the transaction or order ID and date;
• the amount and payment method;
• a screenshot of the payment confirmation or bank message, and a short description of the problem.

We review each request and reply within 3 business days. If it is approved, we start the refund immediately.

7. Refund timelines and method

• Approved refunds go back to the original payment method. We do not refund to a different account.
• Once we initiate a refund, it usually reaches your account in 5 to 7 business days. Banks, card networks and wallets can take longer.
• If money was debited for a failed transaction and no order was created, the amount is usually reversed automatically by the bank or payment partner within 5 to 7 business days. If it is not, contact us with the details above.

8. Chargebacks

Please contact us before raising a dispute with your bank so we can fix the issue faster. Where a chargeback is raised, we may suspend the related account while it is investigated.

9. Changes to this policy

We may update this policy. The version on this page at the time of purchase applies to that purchase.

10. Contact us